Once we receive your returned item, our team will inspect it to verify its eligibility for a refund.
If the return is approved, we will process a refund to the original method of payment within 7 business days.
Please note that shipping costs are non-refundable, and any return shipping fees will be the responsibility of the customer unless the return is due to an error on our part.
Limited Warranty
We offer a limited warranty on all products purchased either through this website or through third-party retailers/garden centres etc. All products must be registered for limited warranty via our “warranty registration” page within 28-days from receipt of goods. To make a limited warranty claim, or for further details about our limited warranty, please submit your details on the “warranty claim” page. In all instances where a product is not covered by one of our limited warranties a standard 12 month warranty will apply.
Exchanges:
If you would like to exchange, please follow the returns process outlined above and indicate your preference for an exchange when contacting our customer service team at consumer@leisuregrow.com.
Exchanges are subject to product availability, and we will do our best to accommodate your request. As stated, shipping costs are non-refundable, and any return shipping fees will be the responsibility of the customer unless the return is due to an error on our part.
Damaged or Defective Items:
We can only address damaged or defective products purchased through this website.
For purchases through third party retailers/garden centres etc, please contact the place of purchase.
You must notify us of any damage or defects within 14 days of receipt of goods either via consumer@leisuregrow.com, or by speaking to our service team at +44 (0)1462 744500.
We will require photographic evidence of the damage/defect.
If the issue cannot be resolved with a replacement part, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date. All damaged or defective products must be returned in their original packaging and in the same condition as received.
Once received, the items will be checked and our customer services team will contact you to discuss a replacement or full refund. We are unable to give refunds for damaged items not notified within 14 days. This does not affect your statutory rights.
Contact Us:
If you have any questions or concerns regarding our returns policy or the status of your return, please don't hesitate to reach out to our customer service team at consumer@leisuregrow.com.
By making a purchase from this website, you agree to abide by the terms and conditions of our returns policy outlined above.
LG OUTDOOR (part of LeisureGrow Products LTD) reserves the right to amend or update this returns policy at any time without prior notice.